Delivery and Returns 🚚

🚚 Shipping & Returns

🇫🇷 Metropolitan France, Corsica & Monaco 🇲🇨

• Collection point (Mondial Relay / Chronopost) : €4.50 — FREE for orders over €49.

• Home delivery without signature (Colissimo) : €7.50 — FREE for orders over €99.

• Express home delivery (Chronopost 1 to 2 business days) : €10.95 — FREE for orders over €99.

📌 Important note: The choice of your collection point is made after payment, directly on your order confirmation page

🇪🇺 Europe & International

🇧🇪 Belgium

• Collection point (Mondial Relay / Chronopost) : €4.95 — FREE for orders over €49.

• Home delivery without signature : €10.95

• The choice of collection point is made after payment.

🇱🇺 Luxembourg

• Collection point (Mondial Relay / Chronopost) : €6.95 — FREE for orders over €59.

• Home delivery without signature : €10.95

• The choice of collection point is made after payment.

🇨🇭 Switzerland

• Home delivery (Colissimo) : €17.95

• Please note: Any customs duties and local import fees are the responsibility of the customer.

🇩🇪 Germany

• Collection point / Locker (DPD) : €7.95 (Reduced to €2.95 for orders over €79)

• Home delivery : €11.95

🇮🇹 Italy

• Collection point / Locker: €7.95 

• Home delivery (5 to 8 business days) : €12.95

🇵🇹 Portugal

• Collection point / Locker (DPD / InPost) : €7.50

• Home delivery : €12.95

🇳🇱 Netherlands

• Collection point / Pakketpunt : €8.95

• Home delivery : €13.95

🇪🇸 Spain

• Collection point / Punto de recogida : €8.95

• Home delivery : €13.95

🌍 Other European Union countries & International

• Standard home delivery: €14.95

✉️ Is your country not on the list?

If your destination country is not listed above, please contact us by email at info@lapatteverte.com, providing your full address and the desired products. We will send you a personalized shipping cost estimate.

 Local restrictions: Due to customs and import regulations in some countries, certain specific products cannot be shipped everywhere. We will confirm the feasibility of the shipment by email.

See shipping details

🚚 Minimum order: €10 (excluding shipping costs)
🚚 Ships within 24 business hours after payment receipt
🚚 Delivery handled by Colissimo, Mondial Relay or Chronopost
🚚 A tracking email is sent upon shipment

🏠 Home delivery (Colissimo)

See details

• Delivery day notification by email
• Confirmation 24 hours in advance (email + SMS)
• France / Monaco: 48 business hours
• International: 3 to 6 business days

📍 Delivery to a collection point

See details

• Selection after payment
• Metropolitan France: 3 business days
• International: 3 to 6 business days

⚠️ Collection deadlines:
Chronopost: 7 days
Mondial Relay: 5 days

After this period, the package is returned to the sender.
Shipping costs are not refunded.

🔎 Check a collection point

See links

👉 Mondial Relay
👉 Chronopost Points

🔄 Change a collection point

See conditions

Modification possible only before shipment.

👉 Contact: info@lapatteverte.com
Once shipped, no changes are possible.

♻️ Returns

See return conditions

You have 14 days from receipt to make a return.

• The item must be intact, unused, and in its original packaging
• The printed invoice must be included

🔸 Damaged, soiled, or incomplete products will not be accepted or refunded
🔸 Return shipping costs are borne by the customer

👉 For any request, contact us at info@lapatteverte.com
Please indicate your order number and the products concerned.

👉 Contact: info@lapatteverte.com

📬 Order tracking

See information

A tracking email is sent upon shipment.
Real-time tracking until delivery ✨