Delivery and Returns
Our minimum order value is 9,95 EUR (excluding shipping costs)
All our parcels are delivered by Colissimo home delivery or Mondial Relay to a relay point.
Packages are generally dispatched within 24 hours after receipt of payment.
When your package is dispatched, a tracking email is automatically sent to the email address given when you placed your order. This will allow you to see the progress of your package.
Metropolitan France, Corsica and Monaco
Delivery in a relay point 3.95€ Mondial Relay
FREE DELIVERY from 69€ purchase
Mondial Relay delivery time is 3 to 5 working days
Home delivery without signature 5.90€ Colissimo
FREE DELIVERY from 99€ purchase
Colissimo delivery time is 2 to 3 working days
Belgium and Luxembourg
Delivery in a relay point 4.95€ Mondial Relay
FREE DELIVERY from 69€ purchase
Mondial Relay delivery time is 4 to 6 working days, depending on the destination.
Home delivery 9,95€ Colissimo
The delivery time of Colissimo is 3 to 6 working days depending on the destination.
Austria, Germany, Italy
Home delivery from €11.95 Colissimo
Spain and Portugal
Mondial Relay
Delivery in a relay point 7.95€ The delivery time of Mondial Relay is 5 to 6 working days depending on the destination.
Home delivery from €11.95 Colissimo
Switzerland
Colissimo Home delivery from 16.95€
The shipping costs are automatically calculated at the time of your order.
Other destinations
If your country of delivery is not indicated above, please contact us by mail indicating the desired products. We will estimate the shipping costs to send your order.
Contact: info@lapatteverte.com
Mondial Relay
The selection of the Relay point is chosen after you have completed your order.
If you are not sure if a relay point is located near you, you can check this page first:
ATTENTION: If you do not choose a relay point, the first one on the list is automatically assigned. Furthermore, if your relay point is not available and to avoid it being returned to us, the first available one will be allocated as a replacement.
Returns
You have 14 days from the delivery of your order to send us back the product(s) you do not like.
La Patte Verte will give you a credit note or refund the item if it is returned intact in its original packaging, without any trace of use and accompanied by the original invoice to print. Items returned incomplete, damaged or soiled by the Customer will not be returned or refunded.
Return shipping costs are at the customer's expense.
To return a product, you must first contact us at info@lapatteverte.com to obtain a return number, specifying the order number and the reference of the product(s) concerned.